Privacy policy

Privacy Policy – CycloRepair

1. Introduction

Welcome to CycloRepair (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or engage our services. Please read this policy carefully. By using our website or services, you consent to the practices described herein.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

  • Request a quotation or service booking.

  • Contact us via email, phone, or our website.

  • Make a payment for a service.

This information may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Bicycle or e-bike details relevant to the requested service

  • Payment information (processed securely through third-party gateways)

2.2 Non-Personal Information

We also collect certain non-personal data automatically when you interact with our website, including:

  • IP address

  • Browser type and operating system

  • Device identifiers

  • Referring website or source

  • Pages visited and duration of visit

3. How We Use Your Information

We use the information collected for the following legitimate business purposes:

  • Service delivery: To schedule, manage, and perform repair or maintenance services.

  • Payment processing: To process transactions and issue invoices or receipts.

  • Customer communication: To respond to inquiries, confirm service details, and send necessary updates relating to appointments.

  • Business improvement: To analyze service usage and enhance operational efficiency.

  • Legal compliance: To meet regulatory, tax, and accounting obligations.

4. How We Share Your Information

We do not sell or rent your personal information. However, we may disclose it to the following parties where appropriate:

  • Service providers: Trusted third-party vendors assisting with payment processing, email communication, or data storage.

  • Legal authorities: When required by law, subpoena, or government request.

  • Business transfers: In the event of a business reorganization, merger, or sale, your information may be part of the transferred assets.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze website performance. Cookies help us remember your preferences and improve the functionality of our site. You may disable cookies through your browser settings, though doing so may affect certain features.

6. Security of Your Information

We employ reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. Despite these measures, please note that no online transmission or electronic storage method is entirely secure.

7. Your Rights and Choices

You have the following rights concerning your personal data:

  • Access and correction: You may request access to, or correction of, your personal information.

  • Opt-out: You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

  • Deletion request: You may request that we delete your personal data, subject to legal or contractual obligations requiring its retention.

8. Children’s Privacy

CycloRepair’s services and website are not directed toward individuals under the age of 13. We do not knowingly collect personal data from children. If such data is inadvertently collected, we will promptly delete it upon discovery.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Material changes will be posted on this page with an updated “Last Revised” date. Your continued use of our website or services after any changes signifies your acceptance of the updated terms.